Negar Khodro's after-sales service started with a new and different approach at the same time as the company started its work, with the aim of supporting consumers, and from the very beginning, he put some points at the top of his work to always respond to the customers of Negar Khodro with a good attitude. 

Objectives of Nagar Car after-sales service:

• Expanding the scope of service

• Continuous customer education

• Improving the quality level of services
• Timely supply of spare parts
• Device repair at the lowest cost
• Delivery of the device in the shortest possible time
• Understanding the needs of customers and trying to meet them
• Good customer behavior

We believe that:

• Punctuality and being on time at work is respecting the rights of the customer.

• By working hard, paying attention to company rules and regulations, continuous improvement, designing new processes and training committed personnel, we will satisfy our customers and act in line with their expectations.
• Paying attention to the order and neatness of oneself and the work environment increases the self-esteem and vitality of the client.
• The services requested by the customer must be provided to him in the shortest possible time.
• They are the representatives of our business partners and must act in accordance with the framework and rules of the company.

The customer has the right to:

• Receive your requested services completely, with appropriate quality and in the shortest possible time.

• According to the warranty terms, proceed to receive services.

• If you notice any defects after receiving the device, return it as soon as possible and receive your device safe and without defects.
• Test your device at the dealership and the repairman is obliged to allocate a place for this.
• Get the necessary information about warranty conditions, how to use it, and non-warranty device services (repair and supply of parts).
• Communicate your opinions, suggestions and criticisms confidentially and non-confidentially to the authorities through the communication channels (face-to-face consultation, phone call, website and application) of the customer relations unit.

After-sales service areas:

• Responding to customers' requests, needs, and guidance through: telephone, car registration application, and support channels.

• Replacing or repairing customers' devices according to the technical specifications of Negar Khodro company in after-sales service agencies

General warranty conditions:

• All Negar Khodro products, which have been activated since the beginning of August 1400, include a two-year free repair warranty.
• The warranty start date is the date recorded on the warranty card with a hologram that has been approved by the sales representative.
• All Negar Khodro products are subject to a two-year warranty for the replacement of all parts (except consumable parts such as wires and connecting cables) free of charge.
• If there is a defect in the device up to 10 days after the sale, which has been approved by Negar Khodro and is caused by the defect or the quality of the device's production, the device will be replaced free of charge.
• Providing services after the sale of Nigar Car only in authorized centers introduced.
• After the end of the warranty period, Negar Khodro products will benefit from services (parts supply and repairs) at an approved cost for 5 years.